CC Consultants (hereinafter: "we") processes the personal data of clients, prospects and other contact persons. This privacy statement explains why and how we process your personal data. This relates to the website and all products and services offered by ICC Consultants.
We respect the privacy of everyone who visits this website. For this reason, we would like to inform you about how we use your personal data. We recommend that you read this privacy policy carefully, so that you understand how we handle your personal data.
If you submit your personal data to us, we assume that you have given your consent, where necessary and appropriate, to the provision of data referred to in this privacy policy.
This privacy policy applies to the majority of the websites of ICC Consultants. However, there may be instances where there is a requirement for a slightly different privacy policy. If this is the case, it will be made clear that this privacy policy differs from the general privacy policy of ICC Consultants.
If you have any questions or comments, please contact:
ICC Consultants BV
FAO The Management Board
[email protected]
030-8201221
RESPONSIBILITY
ICC Consultants B.V., a company registered in the Netherlands under number NL006669992B01 with a registered office in Utrecht, the Netherlands, is responsible for the processing of your personal data. We advise our clients on financing issues as well as on the management of interest and currency risks in the broadest sense. This privacy statement applies to all our processing operations – even if we process personal data together with other parties in order to be able to inform you about our products and services. We do not process special or sensitive personal data.
PURPOSE OF DATA COLLECTION
We process personal data based on the following principles and objectives.
- Consent of the person concerned (marketing)
- Where data processing is necessary for the execution of an agreement (clients and suppliers)
Based on the first principle, we carry out marketing activities (including, but not limited to, direct marketing, telemarketing, social media marketing, et cetera) to achieve our business objectives. We do this in order to be able to inform the right person, at the right time, using the right information. Our CRM system contains clients and prospects, who may be of interest with regard to our services, along with the relevant contact persons. We store various personal data of contact persons in order to perform our services in the best possible way. For example, we keep contact details to reach you and store areas of interest in order to be able to provide you with the best possible information.
Our sector is constantly changing, and we have to go along with the changes. This is why we recruit new clients, suppliers and sometimes new colleagues. We also process contact details and areas of interest in order to remain in touch with everyone.
You can reach us through various channels, including but not limited to: telephone, mail, e-mail and LinkedIn. We process personal data to make this possible.
We also use 'adapted target groups' via social media platforms. We do this via LinkedIn targeting. (Personalised) advertisements may be displayed on these platforms. We do not pass on any personal data to third parties to this end, unless you have given us unambiguous permission to do so.
If you do not want advertisements to be displayed via these platforms, you can use the contact details above to let us know this. You can also unsubscribe from these platforms.
Please note that you may subsequently still see ICC Consultants ads if you fall into a general target group at which we are directing our ad.
One of the objectives of our website is to let you know who we are and what we do. We collect and use personal data (including name, (e-mail) address and telephone number) to better serve or inform you. For example, we use your personal data to:
- be able to process questions or requests submitted by you
- process assignments or requests placed by you
- manage or otherwise perform obligations under an agreement you have with us
- anticipate or solve problems with goods or services supplied to you
- create products or services that can meet your requirements.
We may use your personal data for direct marketing purposes to optimise our services. This includes clicking behaviour on the website to analyse which articles, pages, white papers and infographics are most read, as well as open and click rates to see whether our newsletters and other e-mails are relevant. Because we respect your privacy, we will only use your personal data for such a purpose if you are aware of this; if necessary, we will ask for your permission before using your personal data for direct marketing purposes.
In addition, you can contact us as indicated below if, at any time, you no longer want us to use your data for one or more of the aforementioned reasons. In this case, we will stop using your information for these purposes as soon as reasonably possible.
We respect your personal data and will therefore take steps to ensure that your privacy rights remain protected if we transfer your data outside the EEA in this way. In addition, if you use our services when you are located outside the EEA, your information may be transferred outside the EEA in order to be able to provide you with those services.
Except as stated in this privacy policy, we will not disclose any information that can be traced back to you without your consent, unless we are authorised or required to do so (for example, if we are required to do so in connection with legal proceedings or for the prevention of fraud or other crimes), or if we believe it is necessary to protect and/or defend our rights, property or personal safety or that of our users, clients and other individuals.
You can rest assured that we will not use your information for any of the purposes listed if you have indicated this at the time of sending the data or at a later time.
COLLECTION OF NON-PERSONAL DATA
We may automatically collect non-personal data, such as the type of Internet browser you use or the website from which you were linked to our website. We may also aggregate information that you have sent to the site.
Your identity cannot be deduced from these data and it is only used to help us provide you with a good service on this website. From time to time, we may provide this non-personal and aggregated data to third parties for use in connection with this website.
INTERACTION BETWEEN YOU AND US
We are interested in your ideas and we value feedback from our customers and visitors. For this reason, we have set up comment and e-mail facilities. If, at any time, this website offers chat rooms, newsgroups, et cetera, we may collect the personal data you disclose.
These data will be used in accordance with this privacy policy. However, we cannot control third-party use of personal data that you make available to said parties through this website and we are not responsible for this. We recommend taking care with regard to the information you provide.
KEEPING YOUR DATA UP TO DATE
We try to keep your data as accurate as possible. If you want to review, change or delete the data you have sent to us, please contact us as indicated below.
SECURITY OF YOUR PERSONAL DATA
We provide sufficient security for your data because we value your personal data. To this end, we have implemented technology solutions to protect your privacy against unauthorised access and misuse of these data. ICC Consultants only processes personal data in tools / programs that are GDPR compliant. This applies to our marketing automation tools and our CRM systems. We adjust these measures as necessary as new technology becomes available.
REMOVAL OF YOUR PERSONAL DATA
Due to GDPR requirements, you have the right to be forgotten as of 25 May 2018 onwards. This means that we will have to delete your personal data when you submit this request, provided that this is legally possible. After all, certain data will have to be stored for legal institutions for a number of years. This will be assessed in each individual case. If you want to exercise your right to be forgotten, you can submit this request via [email protected]. As soon as we have received your request, we will check whether your data can be deleted. If this is the case, we will do this immediately. Needless to say, we will you keep you informed of the status of your request.
USE OF PERSONAL DATA THAT IS SENT TO OTHER WEBSITES
Our websites may include links to other websites, or you may be referred to our website via a link from another website. Of course, we cannot be held responsible for the privacy policies and practices of other websites.
The content of these websites is subject to their terms of use and any additional guidelines and privacy information regarding usage of the websites in question.
POLICY WITH REGARD TO COOKIES
This document uses the term “cookies” to refer to cookies and similar technologies covered by the EU Directive on Privacy and Electronic Communications.
WHAT IS A COOKIE?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser to navigate a website. The cookies cannot collect information stored on your computer or in your files.
If a server uses a web browser to read cookies, these cookies can help a website to provide a user- friendly service. To protect your privacy, your browser only gives a website access to cookies it has already sent to you.
WHAT ARE COOKIES USED FOR
We use cookies to learn more about how you respond to the content on our website and to help us optimise your experience when you visit our website.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences such as language and region, which will remain your default settings every time you visit the website. Cookies also allow you to rate pages and fill out forms in which you can make comments.
Some of the cookies we use are session cookies and they will last until you close your browser. Other cookies will remain on your computer for a longer period of time.
HOW ARE THIRD-PARTY COOKIES USED?
We use third-party providers for some features within our websites, for example when you visit a page with videos embedded in or referring to YouTube. These videos or links (and any other third- party content) may contain cookies from these third parties. For information on their use of cookies, please refer to the policies of the websites of these third parties.
We deploy service providers for the execution of marketing activities. They are processors rather than "third-party recipients". For example, we work together with an ESP, a cloud environment, a website hosting provider, and we use Google services. These parties process personal data as commissioned by ICC Consultants.
RETENTION PERIODS
We use various systems to carry out our marketing operations in the best possible way. The data retention periods are listed below.
Google Analytics: 26 months after the last activity on our website. Data can be stored outside the EU, and Google complies with the Privacy Shield in this regard.
CRM: We store personal data for the purpose of marketing activities. If it appears that a person is no longer employed by nor holds a relevant position within the company in question, this will be adjusted in the system and the data will be removed from our system after one year. These data will subsequently be available for a month in backups, after which they will be deleted completely. In the US, data are stored on SugarCRM servers; SugarCRM complies with the Privacy Shield.
SharpSpring: we store personal data for marketing purposes. The data in SharpSpring is synchronised with our CRM system. When it appears that a person is no longer employed by the company in question, this person will be deregistered, and they will no longer receive messages. These data will be removed from the system after one year. SharpSpring stores personal data in backups for seven days. Data can be stored outside the EU, and SharpSpring complies with the Privacy Shield.
Online Success and Leadboxer: these tools link company data to the IP address from which our website is visited.
For more information about the processing of personal data by these systems, please consult the privacy statement of the relevant organisation.
AUTOMATED DECISION-MAKING
Automated decision-making with legal effect does not occur.
HOW CAN I REFUSE AND REMOVE THE USE OF COOKIES?
We do not use cookies to obtain information that can be traced back to you. However, if you wish, you can choose to refuse or block the cookies placed by us or third-party websites by changing your browser settings; see the Help function in your browser program for more information. Note that most browsers automatically accept cookies, so you may have to actively delete or block the cookies if you do not want the cookies to be used.
You can also visit www.allaboutcookies.org for information on deleting or refusing cookies, and for more details about cookies in general. Please read the operating instructions of your mobile device for information about the use of cookies with browsers on mobile phones and how to refuse or delete them.
If you refuse the use of cookies, you can still visit our websites. However, some features may not work properly in this case.
CHANGES WITH REGARD TO THIS POLICY
We may change this privacy policy from time to time. If we make material changes to this privacy policy and/or how we use your personal data, we will list these changes on this page and will make every effort to notify you of those changes. We recommend that you consult our privacy policy regularly.
HOW YOU CAN REACH US
If you wish to contact ICC Consultants regarding our privacy policy, please send an email to: [email protected] or call 030-8201221.